Sport & Outdoor – Others
I have to strongly urge you don’t try to repair these on your own. As mechanically inclined as I am I would even send it in. Send the to Zeiss for repair. The shipping is cheap enough and is worth not ruining them. this should be covered under warranty and free of charge to you. So for the cost of shipping you get your $500 binoculars warranty repaired by a professional.
Lifetime Transferable Warranty
All Zeiss Binoculars, Riflescopes, and Spotting Scopes (EXCLUDING THE PARTS and SPECIALTY PRODUCTS LISTED BELOW) come with a Lifetime Transferable Warranty. This warranty gives the purchaser (“you”) specific legal rights, and you may also have other rights which vary from state to state.
Carl Zeiss Optical, Inc., (“Zeiss”/ “we”/ “us”) warrants that products sold will be free from defects in materials and workmanship under normal use. If determined to be defective, Zeiss will pay for the cost of labor and materials required for the repair. If the product cannot be repaired due to defect, Zeiss will replace with same or equivalent product at Zeiss’ discretion. All products have been designed to meet ISO 9022 Standards and are guaranteed to be fog and leak proof.
This warranty is subject to the following terms and limitations:
(1) Warranty coverage begins on the date of purchase. In order to make it easier to provide you with warranty service, Zeiss strongly suggests that you send us the completed warranty registration card within 60 days of purchase.
(2) If we are unable to repair the product it will be replaced with same or equivalent product at Zeiss’ discretion.
(3) This warranty will be null and void if repairs are attempted on the product by anyone other than Zeiss or the product has been subjected to misuse or abuse.
(4) This warranty is given exclusively by Zeiss and not by the dealer from whom you purchased the product.
ITEMS NOT COVERED FOR THE LIFE OF THE PRODUCT:
(5) WEARING PARTS, SUCH AS CARRYING STRAPS, PROTECTIVE CAPS, RUBBER EYECUPS, RUBBER ARMORING, POUCHES, CASES, RUBBER EYEPIECE RINGS AND/OR PROTECTIVE CAPS ARE WARRANTED FOR ONE (1) YEAR FROM THE DATE OF PURCHASE.
(6) SPECIALTY PRODUCTS:
THE FOLLOWING PRODUCTS ARE WARRANTED FOR FIVE (5) YEARS FROM THE DATE OF PURCHASE:
20×60 Stabilized Binocular,
20×60 Stabilized Monocular,
5.6×60 Night Vision Mono.
THE FOLLOWING PRODUCT IS WARRANTED FOR ONE (1) YEAR FROM DATE OF PURCHASE:
Scopz Sporting Glasses.
To Obtain Warranty Service Please enclose your name, complete return shipping address, and a daytime phone number where we can contact you and the reason for returning the product. Our return method for shipping is UPS Ground unless otherwise requested.
Upon receipt, you will be contacted by phone to notify you if the repairs will be performed under warranty. General turn around time for a repair is 7-10 business days.(From the day we receive it to the day we ship it.) Upon approval and payment of the estimate, turn around time will be 10 business days (Pending available parts). You will be notified at the time of the estimate, if billable, if parts are in stock or have to be ordered.
All repairs must be paid in full prior to performing the repairs. We accept all charge cards except Discover or you can send a check or money order to the same address listed below. You will be provided with a reference number to write on your check or money order.
DISCLAIMER: The warranties contained herein are in lieu of and exclude all other warranties, express or implied, by operation of law or otherwise, including warranties of merchantability or fitness for particular use. IN NO EVENT WILL ZEISS BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. THE MAXIMUM LIMIT OF LIABILITY FOR LOSSES OR DAMAGE FROM ANY CAUSE WHATSOEVER, SHALL BE THE PRICE PAID FOR THE PRODUCT. Some states do not allow the exclusion or limitation of consequential or incidental damages, so the above limitation or exclusion may not apply to you.
Please forward your Zeiss product to:
Carl Zeiss Optical, Inc.
Attn: Sports Optics Service Dept.
13005 North Kingston Avenue
Chester, VA 23836-8833
Please do not hesitate to contact us by email ([email protected]) or by our toll free number, 1-800-441-3005 ext. 5845, if you have any questions or require additional information.
How to Identify and Resolve Common Issues ?
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Monoculars have a few key benefits over binoculars: They are lighter weight, smaller, and therefore easy to carry, and pack in bags. The smaller size makes them a bit more durable and easy to store safely. Monoculars often cost less than binoculars of the same quality.
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